| Managed Care On-Line: Surveys |
Factors Influencing Overall Plan Performance
The MEDSTAT Quality Catalyst Program
1998 Enrollee Study
| Choice of Providers | 17.1% |
| Confidence in Plan | 12.6% |
| Physician Care | 12.5% |
| Time Pressures | 12.0% |
| Access to Care | 7.8% |
| customer Service | 7.7% |
| Personal Cost | 7.0% |
| Limits on care | 6.7% |
| Administration | 5.9% |
| Waiting Time | 5.3% |
| Participatory Decision-Making Style | 5.3% |
% = Importance in influencing overall plan performance
This file has been provided for MCOL members only